How BIS Hanoi Transformed Student Wellbeing with CPOMS

“Since fully integrating CPOMS StudentSafe into our safeguarding framework, we’ve seen a significant transformation.”

1. The user-friendly interface made it easy for staff to record and access incident reports quickly, while integrated safeguarding features—such as risk assessment tools and compliance checklists—provided a structured and reliable framework for managing student wellbeing.
2. CPOMS’ digital incident reporting and tracking enables focused attention on key safeguarding areas and supports a proactive approach to student wellbeing. The real-time alerts and notifications ensures timely communication with relevant staff, allowing swift action and documentation when needed.
3. The platform now allows staff to track, monitor, and assess student care with precision, ensuring that every child receives the support they need. CPOMS has also strengthened their connection with parents, enabling collaborative efforts to support student wellbeing both at school and at home.

“What sets BIS Hanoi apart is how we’ve embedded CPOMS into our daily safeguarding culture. We record an average of 20–30 incidents per day, using CPOMS not just as a tool, but as a central part of our proactive care strategy. The platform’s comprehensive reporting and analytics have enabled us to identify trends, assess risk factors, and implement early interventions with greater precision.”

• Operational Efficiency
  Since fully integrating and providing adequate staff training with CPOMS StudentSafe, the time required to report and escalate safeguarding incidents has significantly decreased. Previously, incident documentation could take up to 30–45 minutes due to manual processes and fragmented communication. Now, reports are logged within 5–10 minutes, allowing staff to focus more on student support and follow-up actions. This efficiency has also improved coordination between departments and reduced delays in intervention.
• Enhanced Compliance
  CPOMS has strengthened adherence to both internal safeguarding policies and external child protection regulations. With built-in compliance checklists and audit trails, BIS Hanoi now maintains a clear and consistent record of all safeguarding actions. Both our Nord Anglia central office and CPOMS keep us informed of the latest Safeguarding concerns and provide additional support where necessary. This has led to improved outcomes during internal reviews and external audits, with safeguarding now recognized as one of our strongest operational areas within our organisation.
• User Satisfaction
  BIS secondary staff feedback has been overwhelmingly positive. In our most recent internal survey, 92% of respondents reported that CPOMS is easy to use and has improved their ability to manage student wellbeing. Teachers and pastoral staff especially appreciate the real-time alerts and centralized access to student histories, which help them respond more effectively and confidently.
• Impact on Child Protection Outcomes
  The ability to track and monitor incidents in real time has led to faster response times and a noticeable reduction in unresolved cases. Early intervention is now a core part of our safeguarding strategy, supported by our tiered reporting system which is made easier through CPOMS. As a result, BIS Hanoi has created a safer, more responsive environment where students feel supported and concerns are addressed promptly.