Frequently Asked Questions

We’ve put together a list of questions that we are asked about CPOMS all the time. If you have another please don’t hesitate to ask.
Can all staff across school see sensitive information?

No, in the same way in which all staff would not have access to the designated persons file, they do not have access to all of the information you have on CPOMS. Staff without a Merilock key can record information for you in the same way in which they might have traditionally filled out a paper based referral form – they cannot search the system for information. If you choose to give a member of staff a Merilock key you can restrict what they see along category or year group lines.

Is Training Included
The short answer is no. One of the key benefits of CPOMS is how intuitive it is to use. Approximately 95% of our schools do not take any training from us. There is an in built user guide which details in screenshot form how to carry out each of the tasks and we are confident that you will be up and running in no time at all. Support is included and you can contact our help desk from directly within CPOMS itself. That said if you would like somebody to visit school once you are setup and provide an overview to your staff we’d be happy to provide you with a quote.
What are the IT requirements?
CPOMS is a hosted solution and as such has no significant impact on your IT infrastructure within school. All you will need is a device with access to the internet and that’s it! It will work on a smartphone as well as a tablet and can even provide you with access to key information while you are outside of school.
Can I use a Tablet/iPad with CPOMS?

Yes, CPOMS will work on any device with access to the internet. Non-key holding members of staff will simply need access to a device with an internet browser. Those members of staff with higher levels of access to sensitive information will be able to download the CPOMS Authenticator App which will give them full access from an iPad or iPhone. The App is also available on Android and can be downloaded free of charge from the relevant App Stores.

What is the limit on the number of non-key holders I can have?

We do not set a limit as to the number of non-key holders you can have. We would encourage you to have as many members of staff as you think necessary to have access to the system for the purposes of recording incidents. In the same way in which a teacher, member of your admin and support staff or lunchtime supervisor might record information on piece of paper now, they can record information on CPOMS. The relevant people are then alerted and can respond accordingly.